FAQ
- Shop Pay
Can I cancel my order or remove a product from my order?
Any order can be canceled prior to shipping. Contact us immediately to cancel or make changes to your order with your full name, order number, and the item(s) you want to cancel. Please note that if tracking has been assigned to your order, it may be too late to cancel.
When will my product be shipped?
Most orders will ship within 24 hours if in stock. Dirty Off Road ships via multiple carriers such as FedEx, UPS, USPS, and DHL. We cannot guarantee the shipping company used to deliver your products. Your order may be shipped in multiple boxes from different carriers. Orders may take up to 24hrs to process and transit times vary.
What is your returns process?
Once an item is returned, your refund and the way your refund is issued will vary depending on the condition of the item and the overall age of the order. Your refund will be issued minus whatever fees were specified by your customer support representative upon receiving your RMA# and return information. Cancellations will be refunded in full unless noted otherwise. If a gift card is used, the refund amount will first be issued to your gift card then your second form of payment.
Note: It may take between 3-5 business days before your return is received, inspected, and processed.
Have a returns question that was not answered here? Visit our returns policy for more info.